Returns & Refund Policy | Couturier Design

Couturier Design returns and customer support experience
Returns and customer support information for Couturier Design shoppers.

Returns & Refund Policy | Couturier Design

We want you to shop with confidence. This policy explains when an item can be returned, how to request a return, which products are excluded, how refunds are processed and what to do if an order arrives damaged, defective or incorrect.

7-Day Return Window

Eligible return requests must be made within 7 days from the date of delivery.

For damaged or defective items, provide the requested photo proof within 48 hours of delivery so we can review the issue promptly.

How to Request a Return

  1. Contact us within 7 days of delivery with your order number and reason for the return.
  2. Keep the item in original condition. Eligible products should be unused, unwashed and unaltered, with original tags and packaging where applicable.
  3. Wait for return instructions. Our support team will guide you through the applicable process.
  4. Send the item as instructed. Keep return shipment details where applicable.
  5. Inspection and refund. After the returned item is received and inspected, an approved refund is processed within 3–5 business days.
Couturier Design fashion product and jewellery return condition
Please keep eligible fashion products unused and in their original condition.

Items Eligible for Return

  • Items received in the wrong size or colour.
  • Items that arrive defective or damaged, with photo proof requested within 48 hours of delivery.
  • Items significantly different from the product description.
  • Unworn and unwashed items with original tags attached and required packaging where applicable.

Items Not Eligible for Return

  • Items returned after 7 days from delivery.
  • Worn, washed or altered items.
  • Items without required original tags or packaging.
  • Custom-stitched or made-to-order pieces created exclusively for you.
  • Jewellery, for hygiene reasons.
  • Sale or discounted items.

Damaged, Defective or Incorrect Items

If an item arrives damaged, defective or incorrect, contact us promptly and provide clear photographs when requested. For damaged or defective products, photo proof should be provided within 48 hours of delivery. Retain the product, packaging, tags and other relevant materials until our team advises you on the next step.

Refund Processing

  • Approved refunds are issued to the original payment method.
  • Refunds are processed within 3–5 business days after the returned item is received and inspected.
  • Your bank, card issuer or payment provider may require additional time to reflect the refund.
  • Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping & Exchanges

Return shipping costs are normally borne by the customer, except where the return is due to a wrong or defective item supplied by us. Size or colour exchanges may be available subject to stock availability and eligibility.

What Happens After We Receive Your Return?

Returned products are reviewed to confirm that the applicable return conditions have been met. If the item qualifies, the refund is processed within 3–5 business days after inspection. If a return does not meet the applicable conditions, our support team will communicate the outcome and next steps.

Couturier Design customer support for returns and refunds
Our customer support team can help with return and refund questions.

Returns & Refunds FAQs

How long do I have to request a return?
Eligible return requests must be made within 7 days from delivery.

What if my product arrives damaged?
Contact us promptly and provide the requested photographs. For damaged or defective items, photo proof should be provided within 48 hours of delivery.

When will I receive my refund?
Once an eligible returned item is received and inspected, the refund is processed within 3–5 business days. Your payment provider may take additional time to reflect it.

Can I return jewellery?
Jewellery is not eligible for return under this policy for hygiene reasons.

Can sale or discounted items be returned?
Sale or discounted items are not eligible for return under this policy.

Can custom-stitched items be returned?
Custom-stitched and made-to-order pieces created exclusively for you are not eligible for return.

Need Help With a Return?

For return or refund questions, use our Contact Us page or email couturier.blr@gmail.com. Before submitting a request, review our Help & FAQs, Shipping Policy and Cancellation Policy.

For delivery-related concerns, visit Track My Order. We aim to respond to customer support enquiries within 24 hours.

Returns & Refund Policy · Couturier Design · Updated September 2026