Cancellation Policy | Couturier Design

Couturier Design cancellation and order support — Couturier Design order support and cancellation guidance

Cancellation Policy | Couturier Design

Plans can change. This page explains when you can cancel a Couturier Design order, how to request cancellation, how refunds are handled, and what to do if your order has already shipped.

Cancellation Window

Orders can be cancelled before they are shipped. Once an order has been shipped, cancellation is no longer possible under this policy.

How to Cancel Your Order

Send your cancellation request as soon as possible so our team can check whether the order is still awaiting dispatch. Include:

Your order ID
Your registered email address or phone number
A clear request to cancel the order

Email couturier.blr@gmail.com or use our Contact Us page. Cancellation is subject to the order's dispatch status at the time we receive and process your request.

Couturier Design customer service and order cancellation support — Contact customer support promptly when you need to cancel an order

Refunds for Successfully Cancelled Prepaid Orders

If a prepaid order is successfully cancelled before dispatch, the refund is processed to the original payment method.
The current refund processing timeline for a successfully cancelled prepaid order is 5–7 business days.
Your bank, card issuer, UPI provider or payment service may take additional time to reflect the amount.

If the order has already shipped, please do not treat a cancellation request as a return request. After delivery, check the eligibility requirements in our Returns & Refund Policy.

COD Order Cancellation

Cash on Delivery orders follow the same basic dispatch rule: cancellation must be requested before the order is shipped.

COD orders may require confirmation before processing.
Unconfirmed COD orders may be automatically cancelled.
Repeated cancellations or non-acceptance of COD orders may result in COD service restrictions.

See the Cash on Delivery Policy for additional information about COD orders.

When Couturier Design May Cancel an Order

In some circumstances, Couturier Design may need to cancel an order, including where a product becomes unavailable, there is a material pricing or listing error, or an order cannot be verified. Where a refund is applicable, it will be handled according to the relevant payment and refund terms.

What If My Order Has Already Shipped?

Once an order has shipped, it cannot be cancelled under this policy. You can continue to track the shipment through Track My Order. After delivery, check whether the product qualifies for a return under our Returns & Refund Policy.

Important Points to Remember

Request cancellation as early as possible.
Cancellation is available only before dispatch.
During high-demand periods, orders may be processed quickly, which can reduce the available cancellation window.
Keep your order ID available when contacting support.
Once shipped, use tracking and the returns process rather than requesting cancellation.

Cancellation Policy FAQs

Can I cancel after my order has shipped?

No. Once the order has shipped, it cannot be cancelled under this policy. After delivery, check the Returns & Refund Policy for applicable options.

How long does a prepaid cancellation refund take?

For a successfully cancelled prepaid order, the current refund processing timeline is 5–7 business days. Your payment provider may require additional time.