# FAQ

## 🛍️ Orders & Products

**1\. How do I place an order?**  
Simply browse your preferred products, select size/variant (if applicable), and click on _Buy Now_ or _Add to Cart_. Follow the checkout steps to complete your order.

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**2\. Will I receive the exact product shown in the images?**  
Yes, we strive to ensure that product images accurately represent the actual item. However, slight variations may occur due to lighting or screen differences.

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**3\. Are your products original and quality checked?**  
Yes, all products listed on Couturier Design are quality-checked to ensure they meet our standards before being shipped.

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## 🚚 Shipping & Delivery

**4\. How long does delivery take?**  
Delivery typically takes:

-   Metro cities: 3–5 business days
-   Other locations: 5–8 business days

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**5\. How can I track my order?**  
Once your order is shipped, you will receive a tracking link via email or SMS.

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**6\. Do you deliver across India?**  
Yes, we deliver to most locations across India.

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## 💳 Payments

**7\. What payment methods do you accept?**  
We accept:

-   UPI
-   Debit/Credit Cards
-   Net Banking
-   Cash on Delivery (COD on select products)

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**8\. Is Cash on Delivery (COD) available?**  
Yes, COD is available on selected products and locations.

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## 🔁 Returns & Refunds

**9\. Can I return a product?**  
Yes, returns are accepted if requested within 3–5 days of delivery, provided the product is unused and in original condition.

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**10\. How will I receive my refund?**  
Refunds are processed to the original payment method within 5–7 business days after approval.

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**11\. Are all products eligible for return?**  
No. Certain items like jewellery, innerwear, and clearance products are non-returnable for hygiene and policy reasons.

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## ❌ Order Cancellation

**12\. Can I cancel my order?**  
Yes, orders can be cancelled before they are shipped. Once shipped, cancellation may not be possible.

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## 📦 Order Issues

**13\. What if I receive a damaged or wrong product?**  
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours with photos for quick resolution.

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## 📞 Support

**14\. How can I contact customer support?**  
You can reach us via email at:  
📧 Couturier.blr@gmail.com

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**15\. How long does it take to get a response?**  
Our team typically responds within 24–48 business hours.

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> Source: [Couturier Design](https://couturierdesign.com/pages/faq)