# Cancellation Policy

## Cancellation Policy

### Simple, Transparent & Hassle-Free

At Couturier Design, we understand that plans can change. Our cancellation policy is designed to be simple while ensuring smooth order processing.

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## ⏳ Cancellation Window

-   Orders can be cancelled **before they are shipped**
-   Once an order is shipped, it **cannot be cancelled**

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## 🛍️ How to Cancel an Order

To cancel your order, please contact us with:

-   Order ID
-   Registered email or phone number

📧 Email: couturier.blr@gmail.com

Our team will assist you promptly.

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## 💳 Refund for Cancelled Orders

-   If cancelled successfully, the refund will be processed to the **original payment method**
-   Refund timeline: **5–7 business days**

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## 💰 COD Orders Cancellation

-   COD orders may require **confirmation before processing**
-   Unconfirmed COD orders may be **automatically cancelled**
-   Repeated cancellations or non-acceptance of COD orders may lead to **restriction of COD service**

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## ⚠️ Important Notes

-   Cancellation requests are only valid if the order has **not been dispatched**
-   During high-demand periods, orders may be processed quickly, limiting cancellation time
-   Couturier Design reserves the right to cancel any order due to **unavailability, pricing errors, or verification issues**

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## 🔁 After Shipping

If your order has already been shipped:

-   Cancellation will not be possible
-   You may refer to our **Return & Refund Policy** after delivery

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## 📞 Need Help?

For assistance, feel free to contact us:

📧 couturier.blr@gmail.com

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> Source: [Couturier Design](https://couturierdesign.com/pages/cancellation-policy)